Contact information

Contact Us

We're here to help with any questions about your order, our products, or our services.

Email: cs@magicrystals.com
Contact Form: https://magicrystals.com/pages/contact

Response Time: We typically respond within 1–2 business days (Monday–Friday).

Business Address

Magicrystal
458–468 Hennessy Road
Causeway Bay
Hong Kong

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

For shipping inquiries, please visit our Shipping Policy. For returns and exchanges, please review our Refund Policy.