Return & Exchange Policy

Returns for defective products

We care about the quality of your Magicrystal purchase. We accept returns for defective products only. We do not accept change-of-mind returns or exchanges, including requests for a different size, colour or style.

Report a defect

Please report damage on arrival within 7 days of receiving your order. For other product defects, please contact us within 30 days of receiving your order. Email cs@magicrystals.com with your order number, a description of the issue and clear photos.

Return instructions

We usually respond within 1–2 business days. Once your defective-product return is approved, we will provide a return authorisation and shipping instructions. Please do not send the item back before contacting us. Pack it securely in the original packaging or equivalent protective packaging.

Return costs and refunds

Magicrystal covers return shipping for approved defective-product returns. There is no restocking fee. After receiving and inspecting the returned item, we will issue a full refund to your original payment method within 5–10 business days.

This policy does not limit any rights you may have under applicable consumer law.

Let’s talk

While the terms above set out our standard policy, we would still love to hear from you if you have an issue or a return request. Please reach out—we’ll listen and do our best to work something out where possible.

Email cs@magicrystals.com or visit our Contact page.